SERVICE QUALITY ASSESSMENT

    Please rate the following statements based on your recent experience with CRI Group™.

    All questions can be configured as mandatory or optional.

    CORE SERVICE QUALITY

    1. CRI Group™ team demonstrated professionalism throughout the engagement.

    2. The scope of work was clearly understood and executed as agreed.

    3. Communication from CRI Group™ was timely, clear, and responsive.

    4. The quality of findings, reports, or deliverables met our expectations.

    5. The turnaround time for the services provided was satisfactory.

    6. CRI Group™ showed strong attention to confidentiality and data protection.

    7. The service provided helped us manage compliance, integrity, or hiring risks more effectively.

    8. The commercial value of the services was appropriate for the quality delivered.

    9. The team handled questions, clarifications, or escalations effectively.

    10. Overall, we are satisfied with the performance of CRI Group™.

    OPERATIONAL EXPERIENCE

    11. The onboarding or case initiation process was efficient and easy to follow.

    12. Document requests, consent handling, or required information were communicated clearly.

    13. Progress updates and status visibility were sufficient during the engagement.

    14. The final report or output was practical, relevant, and decision-useful.

    15. We would consider using CRI Group™ again for similar requirements.

    NET PROMOTER QUESTION

    How likely are you to recommend CRI Group™ to a colleague or another organization?

    What did we do well?

    Share what stood out positively in terms of quality, responsiveness, professionalism, or reporting.

    Where should we improve?

    Tell us what needs improvement, including timelines, communication, portal experience, report depth, or coordination.

    Additional comments or suggestions

    Optional comments for management review.

    Copyright ©2024 CRI Group™. All Rights Reserved.