{"id":1018,"date":"2017-03-16T06:39:29","date_gmt":"2017-03-16T06:39:29","guid":{"rendered":"https:\/\/crigroup.com\/?p=1018"},"modified":"2022-07-13T07:47:30","modified_gmt":"2022-07-13T07:47:30","slug":"ethics-and-compliance-hotline-set-up","status":"publish","type":"post","link":"https:\/\/crigroup.com\/ar\/ethics-and-compliance-hotline-set-up\/","title":{"rendered":"Ethics and Compliance Hotline: your frequently asked questions answered&#8230;"},"content":{"rendered":"<p><span data-preserver-spaces=\"true\">Ethics hotlines are growing in popularity. In 2017 the South Africa Home Affairs Minister Malusi Gigaba announced over 3,000 officials were found guilty of misconduct related to cases reported via the National Anti-Corruption Hotline (NACH). &#8220;The closure rate underscores a commitment by government departments to investigate allegations of corruption as reported through the NACH.&#8221; Ethics and compliance hotlines work! Organizations must have an ethics and compliance hotline to help promote the organization&#8217;s code of conduct and nurture a culture of honesty and accountability.\u00a0<\/span><\/p>\n<h3><span data-preserver-spaces=\"true\">Don&#8217;t opt out of an ethics hotline<\/span><\/h3>\n<p><span data-preserver-spaces=\"true\">The\u00a0<\/span><a class=\"editor-rtfLink broken_link\" href=\"https:\/\/www.ethics.org\/wp-content\/uploads\/Global-Business-Ethics-Survey-2019-Third-Report.pdf\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">2019 Global Business Ethics Survey\u00a0<\/span><\/a><span data-preserver-spaces=\"true\">found that more reports of misconduct were made to direct supervisors (a median of 51 per cent) compared to hotlines (6 per cent). However, it is still crucial to have an Ethics and Compliance Hotline. Why? Having an ethics and compliance hotline shows employees that the business leaders genuinely want to hear from them, making it a great employee relations tool.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">The ethics and compliance hotline is an anonymous reporting mechanism. So when the normal channels of communication fail, a hotline can facilitate any flagging. They provide an accessible way for employees to report potential wrongdoing, possibly illegal, unethical, or improper. A company can better protect itself from fraud, learn of employee misconduct and proactively mitigate any corruption-related risk. Despite industry or size, any organisation should be 110% committed to having an open dialogue on ethical dilemmas regardless.\u00a0<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">CRI\u00ae Group encourages everyone to report any wrongdoing. We believe that everyone should have a voice and protect themselves, colleagues and the organizations that they work for. Everyone must seek to maintain transparency to comply with the code of conduct and compliance regulations. If your organization considers an ethics and compliance hotline, here are some must-knows.<\/span><\/p>\n<h3><span data-preserver-spaces=\"true\">Who can report? And what can you report?<\/span><\/h3>\n<p><span data-preserver-spaces=\"true\">All individuals &#8211; employees, clients, contractors, vendors and others in a business relationship with you or your organization &#8211; have a duty and responsibility to report any known or suspected noncompliant behavior or violations of any regulatory mandates and\/or local policies, including but not limited to:<\/span><\/p>\n<ul>\n<li><span data-preserver-spaces=\"true\">Ethical standards violations;<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Violation of laws and company policy and internal control;<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Risk and safety;<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Theft, embezzlement or misappropriate of assets and fraud;<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Bribery and corruption;<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Employee rights, employee relations, work environment;<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Privacy laws or security of personal information;<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Discrimination;<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">A dispute related to a supervisor, HR and other departments;<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Physical and verbal harassment in the workplace;<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Issues related to job responsibilities;<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">The report related to a suspicious activity being a witness; and\/or<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Unfair dismissals.<\/span><\/li>\n<\/ul>\n<h3><span data-preserver-spaces=\"true\">How to report?<\/span><\/h3>\n<p><span data-preserver-spaces=\"true\">You can report your concern using the Ethics and Compliance hotlines at any time, 24\/7. And an effective Ethics &amp; Compliance Hotline should allow reporting via phone, email, web-based compliant forms and even walk-ins.<\/span><\/p>\n<h3><span data-preserver-spaces=\"true\">How does it work?<\/span><\/h3>\n<p><span data-preserver-spaces=\"true\">This will depend on your organization structure; however, if you allow reporting directly by telephone, the caller should speak with the Compliance Department directly. The caller can remain anonymous or may want follow-up, in which case(s) he will give contact details. If the individual submits a report online, the system should guide the individual through the reporting process, and a PIN number will be generated automatically once they complete the report. The compliance department specialist who receives the tip is then in charge of validating it. This compliance officer typically receives special training on gathering enough information to ensure the complaint is credible. The tip is then routed to the right department within the organisation, such as audit, legal, or human resources.\u00a0<\/span><\/p>\n<h3><span data-preserver-spaces=\"true\">What is the process of the investigation?<\/span><\/h3>\n<p><span data-preserver-spaces=\"true\">The Compliance Department or Committee should then review the report and conduct an investigation. The investigation may include an interview with relevant witnesses review of records, computers, telephones and other equipment per relevant personal data regulations. The reported individual will be able to follow the status of the case and communicate with the Compliance by giving their case number. However, no party can contact the individual directly if you have chosen to remain anonymous. The investigation conclusions and recommendations are reported to Management.<\/span><\/p>\n<h3><span data-preserver-spaces=\"true\">Can we generate anonymous reporting?<\/span><\/h3>\n<p><span data-preserver-spaces=\"true\">Yes, if the individual wishes to remain anonymous when reporting their concern, they can. However, you should encourage the individual to identify themselves where\/when possible, enabling your organization to investigate the report more effectively. If they provide their names, your compliance department should protect their confidentiality to the greatest extent possible during the investigation. The organization should have a Non-Retaliation and Whistleblower Policy to help ease the process.<\/span><\/p>\n<h3><span data-preserver-spaces=\"true\">What is a Non-Retaliation Policy?<\/span><\/h3>\n<p><span data-preserver-spaces=\"true\">While on the surface, hotlines may seem a convenient option to receive employee complaints, tips or concerns, often, it&#8217;s the process that surrounds the hotline which can determine whether it ultimately succeeds or fails. Areas such as employee relations are particularly challenging for anonymous tips. An organisation needs to have a whistleblower process in place &#8211; this is a critical component of any compliance monitoring system. It enables companies to identify and mitigate potential risks early before they impact operations, reputation and ultimately, financial performance.\u00a0<\/span><\/p>\n<h3><span data-preserver-spaces=\"true\">How can we make sure they deliver a credible report?<\/span><\/h3>\n<p><span data-preserver-spaces=\"true\">When reporting an issue, encourage individuals to ensure that they provide as much relevant information as possible, for example, the names of persons involved in the alleged conduct, potential witnesses, appropriate documentation or data, visual evidence etc. Provide them with forms that allow them to understand what they need to submit a credible report, with the appropriate questions and empty spaces for further feedback, including the ability to upload any initial profs. This will allow your Compliance to effectively follow up on the case.<\/span><\/p>\n<h3><span data-preserver-spaces=\"true\">What makes a successful implementation?<\/span><\/h3>\n<ol>\n<li><span data-preserver-spaces=\"true\">A strong and clear message is delivered to employees and stakeholders by a senior individual who champions the overall programme.<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">A clear understanding of how best to engage with your employees at all levels and in all countries. Remember to take into account country and cultural differences.<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">A robust internal process to deal with reported issues as laid out in your code of conduct policy or ethics programme.<\/span><\/li>\n<\/ol>\n<h3><span data-preserver-spaces=\"true\">Are you addressing corporate Compliance?<\/span><\/h3>\n<p><span data-preserver-spaces=\"true\">Prove that your business is ethical. Find out if your organisation&#8217;s compliance program aligns with worldwide Compliance, Business Ethics, Anti-Bribery and Anti-Corruption Frameworks. Complete our FREE Highest Ethical Business Assessment (HEBA) and evaluate your current Corporate Compliance Program. Let our experts prepare a complimentary gap analysis of your compliance program to evaluate if it meets &#8220;adequate procedures&#8221; requirements under the UK Bribery Act, DOJ&#8217;s Evaluation of Corporate Compliance Programs Guidance and Malaysian Anti-Corruption Commission.<\/span><\/p>\n<p><a class=\"editor-rtfLink\" href=\"https:\/\/crigroup.com\/ar\/gap-analysis\/\" target=\"_blank\" rel=\"noopener\"><strong><span data-preserver-spaces=\"true\">Find out what&#8217;s a Gap Analysis and why do you need it?<\/span><\/strong><\/a><\/p>\n<h3><span data-preserver-spaces=\"true\">Report with CRI\u00ae Group!<\/span><\/h3>\n<p><span data-preserver-spaces=\"true\">If you find yourself in an ethical dilemma or suspect inappropriate or illegal conduct, feel uncomfortable reporting through normal channels of communication, or wish to raise the issue anonymously, use the reporting process in this Code of Conduct, including the Compliance Hotline. The Compliance Hotline is a secure and confidential reporting channel managed by an independent provider. When reporting a concern in good faith, you will be protected by the CRI\u00ae Group Non-Retaliation Policy.\u00a0<\/span><\/p>\n<p><a class=\"editor-rtfLink\" href=\"https:\/\/crigroup.com\/ar\/compliance-ethics-hotlines\/\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">REPORT NOW!\u00a0<\/span><\/a><span data-preserver-spaces=\"true\">\u00a0<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">CRI\u00ae will not accept any retaliation or discrimination against any employee or external stakeholder who uses our Compliance Hotline in good faith or participates in an investigation. Any employee who breaches the policy will be subject to disciplinary actions. If you wish to learn more just have a look at our article on <a class=\"editor-rtfLink\" href=\"https:\/\/crigroup.com\/ar\/you-need-an-ethical-code-of-conduct\/\" target=\"_blank\" rel=\"noopener\">Ethical code of conduct: What should be covered?<\/a><\/span><\/p>\n<p><strong>About us&#8230;<\/strong><\/p>\n<p><span data-preserver-spaces=\"true\">Based in London, CRI\u00ae Group works with companies across the Americas, Europe, Africa, Middle East and Asia-Pacific as a one-stop international\u00a0<\/span><a class=\"editor-rtfLink\" href=\"https:\/\/crigroup.com\/ar\/third-party-risk-management\/\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">Risk Management<\/span><\/a><span data-preserver-spaces=\"true\">,\u00a0<\/span><a class=\"editor-rtfLink\" href=\"https:\/\/crigroup.com\/ar\/employee-background-checks\/\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">Employee Background Screening<\/span><\/a><span data-preserver-spaces=\"true\">,\u00a0<\/span><a class=\"editor-rtfLink\" href=\"https:\/\/crigroup.com\/ar\/business-intelligence\/\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\"><div id=\"h1-9\">\u0630\u0643\u0627\u0621 \u0627\u0644\u0623\u0639\u0645\u0627\u0644<\/div><\/span><\/a><span data-preserver-spaces=\"true\">,\u00a0<\/span><a class=\"editor-rtfLink\" href=\"https:\/\/crigroup.com\/ar\/due-diligence\/\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\"><div id=\"h1-2\">\u0627\u0644\u0639\u0646\u0627\u064a\u0629 \u0627\u0644\u0648\u0627\u062c\u0628\u0629 <span class=\"rtl-1\">360\u00b0<\/span><\/div><\/span><\/a><span data-preserver-spaces=\"true\">,\u00a0<\/span><a class=\"editor-rtfLink\" href=\"https:\/\/crigroup.com\/ar\/compliance-solutions\/\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\"><div id=\"h1-1\">\u062d\u0644\u0648\u0644 \u0627\u0644\u0627\u0645\u062a\u062b\u0627\u0644<\/div><\/span><\/a><span data-preserver-spaces=\"true\">\u00a0and other professional\u00a0<\/span><a class=\"editor-rtfLink\" href=\"https:\/\/crigroup.com\/ar\/investigative-solutions\/\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">Investigative Research<\/span><\/a><span data-preserver-spaces=\"true\">\u00a0solutions provider. We have the largest proprietary network of background screening analysts and investigators across the Middle East and Asia. Our global presence ensures that no matter how international your operations are, we have the network needed to provide you with all you need, wherever you happen to be. CRI\u00ae Group also holds\u00a0<\/span><strong><span data-preserver-spaces=\"true\">BS102000:2013<\/span><\/strong><span data-preserver-spaces=\"true\">\u00a0and\u00a0<\/span><strong><span data-preserver-spaces=\"true\">BS7858:2019 Certifications<\/span><\/strong><span data-preserver-spaces=\"true\">\u00a0and is an HRO certified provider and partner with Oracle.<\/span><\/p>\n<p><strong>Meet the CEO<\/strong><\/p>\n<p><span data-preserver-spaces=\"true\">Zafar I. Anjum is Group Chief Executive Officer of CRI\u00ae Group (www.crigroup.com), a global supplier of investigative, forensic accounting, business due to diligence and employee background screening services for some of the world&#8217;s leading business organisations. Headquartered in London (with a significant presence throughout the region) and licensed by the Dubai International Financial Centre-DIFC, the Qatar Financial Center &#8211; QFC, and the Abu Dhabi Global Market-ADGM, CRI\u00ae Group safeguard businesses by establishing the legal Compliance, financial viability, and integrity levels of outside partners, suppliers and customers seeking to affiliate with your business. CRI\u00ae Group maintains offices in UAE, Pakistan, Qatar, Singapore, Malaysia, Brazil, China, the USA, and the United Kingdom.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Contact CRI\u00ae Group to learn more about its 3PRM-Certified\u2122 third-party risk management strategy program and discover an effective and proactive approach to mitigating the risks associated with corruption, bribery, financial crimes and other dangerous risks posed by third-party partnerships.<\/span><\/p>\n<p><strong><span data-preserver-spaces=\"true\">CONTACT INFORMATION<\/span><\/strong><\/p>\n<p><span data-preserver-spaces=\"true\">Zafar Anjum, MSc, MS, CFE, CII, MICA, Int. Dip. (Fin. Crime) | CRI\u00ae Group Chief Executive Officer<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">37th Floor, 1 Canada Square, Canary Wharf, London, E14 5AA United Kingdom<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">t: +44 207 8681415 | m: +44 7588 454959 | e: zanjum@crigroup.com<\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>Ethics hotlines are growing in popularity. In 2017 the South Africa Home Affairs Minister Malusi Gigaba announced over 3,000 officials were found guilty of misconduct related to cases reported via the National Anti-Corruption Hotline (NACH). &#8220;The closure rate underscores a commitment by government departments to investigate allegations of corruption as reported through the NACH.&#8221; Ethics [&hellip;]<\/p>","protected":false},"author":1,"featured_media":6138,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[15,24,18,14,16,26,144,17,28,146],"tags":[],"class_list":["post-1018","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-all-industries","category-all-regions","category-all-solutions","category-anti-bribery-anti-corruption-solution","category-compliance-solution","category-cri-news","category-global","category-iso-37001","category-leadership-insights","category-resources"],"gutentor_comment":0,"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v16.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<meta name=\"description\" content=\"Ethics hotlines are growing in popularity because they work! 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